Returns Policy
Last updated: September 2026
Start a Return
Not happy with your fragrance or accidentally ordered the wrong item? Don't worry. You have up to 30 days from the date you received your order to return your fragrance to us for a refund or exchange.
To start a return, fill in the short form below. We'll email you a prepaid Royal Mail Tracked Returns label within 24 hours (Monday to Friday).
At a Glance
What You Need to Know
- If it doesn't suit you, that counts. Trying a fragrance is the whole point · a return for "it didn't suit me" is treated the same as any other reason, no explanation needed beyond that
- We email you a prepaid Royal Mail Tracked Returns label. £4 is deducted from your refund to cover the postage
- Items must be sent back within 30 days of the delivery date
- We accept returns on 50ml and 100ml sizes only. There are strictly no returns accepted for 5ml samples. Any return requests for samples will be rejected
- Faulty, damaged or wrong item? The label is on us and nothing is deducted
- We do not refund the original postage charge
- No returns are accepted on clearance items
- Free gifts must come back too. If your order came with a free gift and you return the order, send the gift back with it. If the gift is not returned, its full retail price is deducted from your refund
- Returning part of a bundle? The bundle price only applies when you keep the whole bundle. If you send back some of the fragrances and keep the rest, the ones you keep are re-priced at their normal single-bottle prices and the difference is taken off your refund
Exchanges
Changed your mind on the scent? We offer exchanges on UK orders. Simply choose "Exchange" in the return form above and send the item back with the prepaid label we email you. Once we receive it, we will reship your new scent.
- UK exchanges only: Your first exchange on an order is free. We reship your new scent at no charge
- The same 30-day window and return conditions apply
Refund Timeline
We aim to process returns within 3 working days of receiving your item. Once we receive and inspect your returned order, we will send you an email to confirm your return has been approved. Your refund will then be applied to your original payment method.
Please note, this usually takes a few days to appear on your statement. If you have not received your refund within seven days of our confirmation email, please get in touch with our customer support team and we will look into it for you.
Damaged Items
If your item has arrived damaged, you must notify us within 7 days of receiving the item. Please do not throw away the item. You will be required to send a photo for us to investigate further.
Uncollected Parcels
If you missed your parcel being delivered, it is your responsibility to rearrange delivery or collect it from your nearest delivery office. If you fail to do this within the timeframe the courier retains your parcel, it will be returned to us.
Due to the costs incurred, there is a £4.50 charge to be paid before we can reship the order to you. Alternatively, this will be deducted from your refund.
Incorrect Address
We cannot change an address once the order has been placed. It is your responsibility to ensure your delivery details are correct before confirming your purchase.
If the parcel has already been dispatched, it is your responsibility to try and retrieve the package from the incorrect address. If the parcel is returned to us, you will be liable for the courier's return fee of £4.50, which must be paid before we can reship. Alternatively, this will be deducted from your refund.
Contact Us
Got questions about a return? We are here to help.
Email: customersupport@thefragranceworld.co.uk
We respond within 24 hours on working days (Monday to Friday).
