Straight answers.
No small print.
Everything you need to know about our fragrances, delivery, returns, and how we make them.
About Our Fragrances
Our fragrances are independently formulated using the same quality ingredients as the designer houses, at Eau de Parfum concentration. We're inspired by the scent, not the branding. The only difference is the name on the box.
Thousands of reviews from customers who own both the original and our version find the difference undetectable. Every batch is blind-tested against the designer original before release. We don't ship until it's right.
Yes. Scent cannot be trademarked in the UK or EU. Inspired-by fragrances are a well-established, legal category. We never use the original brand's name on our products. Only as a reference point so you know which scent inspired ours.
6 to 10 hours depending on your skin type and the specific fragrance. Every bottle is formulated at Eau de Parfum concentration (22-30% oil). Many customers report our versions last longer than their designer equivalents.
Every single one. No exceptions, no asterisks. None of our products or ingredients are tested on animals.
Yes. Our Discovery Set includes five 5ml spray bottles of our bestselling fragrances for £14.99, saving vs £24.75 individually. Test them on your skin before committing to a full bottle.
No celebrity campaigns, no department store markups, no £10 million billboards. We sell direct and invest in the formula, not the fame. You save the difference. Typically 70-85% vs the designer price.
Every bottle is formulated at Eau de Parfum (EDP) concentration, 22-30% oil. This matches or exceeds the concentration of the designer originals, giving you 6-10 hours of wear from a single application.
Ordering & Delivery
Standard Delivery: £3.99, FREE on orders over £50. Delivered within 3-5 working days. Express Delivery: £4.99. Same-day dispatch on orders placed before 2pm (Mon-Fri), delivered 1-2 working days. All orders fully tracked via Royal Mail.
We currently ship within the UK and Northern Ireland only. International delivery is not yet available — sign up to our newsletter to be notified when we open EU and worldwide shipping.
Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Klarna (pay in 3 interest-free instalments). All transactions are secured with industry-standard encryption.
Free standard delivery on all orders over £50 (3-5 working days). Express delivery £4.99 (1-2 working days). Express orders placed before 2pm (Mon-Fri) are dispatched the same day. All orders fully tracked via Royal Mail.
We're an online business, but we blend, bottle and dispatch everything ourselves from our own premises at Ditton Road, Widnes, WA8 0NP, just outside the UK. If you're local you are welcome to visit us there or collect your order in person, Monday to Friday, 9am to 4pm. If you're collecting an order, drop us a message at customersupport@thefragranceworld.co.uk first so we can have it ready for you.
Returns & Refunds
You have 30 days from delivery to return any 50ml or 100ml fragrance for a refund or exchange. Email our customer support team with your order number and the items you would like to return. Our team will authorise it and send you shipping details. Return postage is your responsibility. Refunds are processed within 3 working days of us receiving the item. We'd rather lose a sale than a customer.
Email us at customersupport@thefragranceworld.co.uk with your order number and the items you would like to return. If your item is faulty or damaged, we will send you a prepaid return label. For all other returns, return postage is the customer's responsibility. Refunds are processed within 3 working days of receiving the return.
Yes. Email our customer support team to request an exchange, then send the item back. Once we receive it, we will reship your new scent. Exchanges are available for UK orders only, with a £3.99 reship charge. The same 30-day window and return conditions apply.
Spray Points & Rewards
Spray Points is our free rewards programme. You earn 10 Spray Points for every £1 you spend, plus 300 points just for creating an account. Points turn into money off: 500 points is £5 off, 1,000 is £10, 1,500 is £15, 2,000 is £20 and 2,500 is £30. You redeem from 500 points upwards, applied as a discount at checkout. There is nothing to buy and no catch.
Sign in to your account, add your fragrances to your cart, and choose your reward at the cart or checkout to apply the discount. You can redeem once you reach 500 points (£5 off). If you have fewer than 500, your points sit safely in your account and keep building with every order until you cross the threshold.
Your points are tied to your email address. If you have points from an order or from our earlier rewards programme but no account yet, create an account using the same email you shopped with and your balance will link automatically. Sign in and you will see it in the My Account area.
