Frequently Asked Questions
Straight answers.
No small print.
Everything you need to know about our fragrances, delivery, returns, and how we make them.
About Our Fragrances
Our fragrances are independently formulated using the same quality ingredients as the designer houses, at Eau de Parfum concentration. We're inspired by the scent, not the branding. The only difference is the name on the box.
Thousands of reviews from customers who own both the original and our version find the difference undetectable. Every batch is blind-tested against the designer original before release. We don't ship until it's right.
Yes. Scent cannot be trademarked in the UK or EU. Inspired-by fragrances are a well-established, legal category. We never use the original brand's name on our products. Only as a reference point so you know which scent inspired ours.
6 to 10 hours depending on your skin type and the specific fragrance. Every bottle is formulated at Eau de Parfum concentration (22-30% oil). Many customers report our versions last longer than their designer equivalents.
Every single one. No exceptions, no asterisks. None of our products or ingredients are tested on animals.
Yes. Our Discovery Set includes five 5ml spray bottles of our bestselling fragrances for £14.99, saving vs £24.75 individually. Test them on your skin before committing to a full bottle.
No celebrity campaigns, no department store markups, no £10 million billboards. We sell direct and invest in the formula, not the fame. You save the difference. Typically 70-85% vs the designer price.
Every bottle is formulated at Eau de Parfum (EDP) concentration, 22-30% oil. This matches or exceeds the concentration of the designer originals, giving you 6-10 hours of wear from a single application.
Ordering & Delivery
Standard Shipping: Letterbox £2.99, Parcel £3.99, FREE on orders over £50. Delivered within 3-5 working days. Express Shipping: Letterbox £4.99, Parcel £5.99. Express orders placed before 2pm (Mon-Fri) dispatched same day, delivered 1-2 working days. All orders fully tracked via Royal Mail.
We currently ship to the UK, EU, and selected international destinations. International delivery typically takes 5-10 working days depending on the destination. Shipping costs are calculated at checkout.
Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Klarna (pay in 3 interest-free instalments). All transactions are secured with industry-standard encryption.
Free standard delivery on all orders over £50 (3-5 working days). Express shipping from £4.99 (1-2 working days). Express orders placed before 2pm (Mon-Fri) are dispatched the same day. All orders fully tracked via Royal Mail.
Returns & Refunds
You have 30 days from delivery to return any 50ml or 100ml fragrance for a refund or exchange. Use our returns portal to select the items you want to return. Our team will authorise it and send you shipping details. Return postage is your responsibility. Refunds are processed within 3 working days of us receiving the item. We'd rather lose a sale than a customer.
Email us at customersupport@thefragranceworld.co.uk or use the returns portal on our website. If your item is faulty or damaged, we will send you a prepaid return label. For all other returns, return postage is the customer's responsibility. Refunds are processed within 3 working days of receiving the return.
Yes. Request an exchange through our returns portal and send the item back. Once we receive it, we will reship your new scent. Exchanges are available for UK orders only, with a £3.99 reship charge. The same 30-day window and return conditions apply.
