Get In Touch
We reply to
every message.
Whether it's a question about a scent, a return, or a wholesale enquiry. We're here. Usually within a few hours.
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Email
customersupport@thefragranceworld.co.uk
We reply to every email within 24 hours. Usually faster.
Response Time
Under 24 hours
Mon-Fri 9am-4:30pm, excluding bank holidays.
Returns
customersupport@thefragranceworld.co.uk
30-day returns on 50ml and 100ml sizes. Refunds within 3 working days.
Wholesale & Press
wholesale@thefragranceworld.co.uk
For bulk orders, press samples, or partnership enquiries.
Location
Based in Liverpool, UK
Dispatching nationwide Monday to Friday.