due to office move all orders will be dispatched on monday 27th september

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FAQ

What products do you sell?

We sell designer inspired fragrances. We currently have over 35 different scents to choose from.

What kind of fragrances do you sell?

All our products are Eau de Parfum (EDP). This means they contain a higher percentage of fragrance oil than Eau de Toilette (EDT) therefore lasting longer on the skin. You can expect them to last on your skin for at least 10-12 hours.

How identical are your products compared to the real ones?

They are over 90% identical to the ‘designer fragrances’. Why not try them for yourself? We offer a 30 day 100% money back guarantee so you can buy with confidence.

Where is your company based?

Our company is based in Liverpool , UK. We post to all UK addresses.

How long before orders are dispatched?

We aim to dispatch orders by the next working day. 

 

I have a question about my order is there anyone I can speak to?

We take pride in our customer service. Our team are available via Live Chat Monday – Friday 9am – 2pm. Outside of these times you can leave a 'ticket' via our live chat and our customer support team will get back to you within 1 working day. We can also be contacted via email at hello@thefragranceworld.co.uk or via our Facebook / Instagram page @thefragranceworlduk. 

Can I amend or cancel my order?

If we have not packaged your order it may be possible amend/cancel your order please get in touch via hello@thefragranceworld.co.uk