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FAQ

What products do you sell?

We sell designer inspired fragrances. We currently have over 35 different scents to choose from.

What kind of fragrances do you sell?

All our products are Eau de Parfum (EDP). This means they contain a higher percentage of fragrance oil than Eau de Toilette (EDT) therefore lasting longer on the skin. You can expect them to last on your skin for at least 10-12 hours.

How identical are your products compared to the real ones?

They are over 90% identical to the ‘designer fragrances’. Why not try them for yourself? We offer a 14 day 100% money back guarantee so you can buy with confidence.

Where is your company based?

Our company is based in Liverpool , UK. We post to all UK addresses.

How long before orders are dispatched?

All orders are dispatched by the next working day. 

How long does it take to deliver an order?

All of our orders are sent Royal Mail 24. Royal Mail aims to deliver in 1-2 working days. We receive delivery confirmation once the delivery has been successful or attempted. 

I have a question about my order is there anyone I can speak to?

We take pride in our customer service. Our team are available Monday – Friday 9am – 5pm. We can be contacted via email at hello@thefragranceworld.co.uk or via our Facebook / Instagram page @thefragranceworlduk. We aim to respond to all enquiries on the same day.

Can I amend or cancel my order?

We would be able to amend or cancel your order prior to dispatching please contact us at hello@thefragranceworld.co.uk stating your order number.